Privacy Policy
Fairway Fiber, LLC (“Fairway Fiber,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information provided through the Fairway Fiber website and related communications.
By using our website or submitting information through our forms, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
When you use our website or contact us, you may provide:
- First and last name
- Service address
- ZIP code
- Phone number
- Email address
- Preferred method of contact
- Information included in a message or other inquiry
You may provide this information when you ask about available internet or connectivity solutions, submit an inquiry, request additional information, or contact Fairway Fiber.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website hosting and analytics services. This may include information such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
The specific information collected automatically depends on the services used to operate and analyze the website.
2. How We Use Your Information
We may use information we collect to:
- Respond to your inquiries and requests.
- Determine or help determine what internet or connectivity solutions may be available at an address.
- Contact you regarding the services or solutions you asked about.
- Communicate with you by phone, email, or text message when you have provided the applicable consent or otherwise authorized such communications as permitted by law.
- Provide customer service and follow up on your inquiry.
- Improve our website, services, and customer experience.
- Maintain the security and functionality of our website and systems.
- Prevent fraud, abuse, or unauthorized activity.
- Comply with applicable laws and legal obligations.
We will not use information submitted through this website for purposes materially different from those described in this Privacy Policy without providing additional notice when required.
3. How We Share Your Information
Fairway Fiber may share information when reasonably necessary to respond to your inquiry or provide the services or solutions you requested.
For example, information may be shared with:
- Internet service providers, fiber network providers, or other network partners involved in determining or providing service at your address.
- Service providers that help us operate our website, process inquiries, communicate with customers, or provide related business services.
- Professional advisers or other parties when reasonably necessary to protect our rights or comply with legal obligations.
- Government authorities or other parties when required or permitted by law.
We do not sell your personal information.
4. Address and Service Availability Information
When you submit your address and ZIP code through our website, Fairway Fiber may use that information to determine or help determine what internet or connectivity solutions may be available at that location.
Submitting an address does not guarantee that fiber internet or any particular service will be available.
5. Phone Calls, Emails, and Text Messages
If you provide a telephone number and choose or otherwise provide the applicable consent to be contacted by phone or text message, Fairway Fiber may use that number to follow up regarding your inquiry and the services or solutions you requested.
Text messages may include information regarding your inquiry, available services or solutions, scheduling, or related communications.
Message and data rates may apply to text messages depending on your mobile service plan.
You may revoke consent to receive text messages at any time by using a reasonable method, including replying with an applicable opt-out request such as “STOP,” where supported, or by contacting Fairway Fiber directly. Fairway Fiber will process valid opt-out requests in accordance with applicable law.
Consent to receive text messages is not a condition of purchasing goods or services.
6. Website Analytics
We use Google Analytics 4, provided by Google, to help us understand how visitors use our website and to measure website traffic and performance. Google Analytics may collect information such as approximate geographic location, browser and device information, pages viewed, session information, and other website interaction data. Google Analytics uses cookies and similar technologies to distinguish users and sessions and provide measurement services.
We may also use Netlify Web Analytics to understand overall website activity, including pageviews, visitor activity, and general geographic traffic information. Netlify states that its Web Analytics service uses server-side data from its content delivery network and does not require client-side tracking code or cookies for its analytics service.
We use analytics information to measure website performance, understand how visitors use the site, and improve the website and user experience. We do not intentionally send names, email addresses, phone numbers, service addresses, or other information that directly identifies you to Google Analytics.
Google provides information about how it collects and processes data from websites that use its services. You can also use available browser privacy controls or Google's available opt-out tools to limit certain Analytics measurement.
Our use of analytics may change as the website develops. If we add other analytics, advertising, or tracking technologies that materially change how information is collected or used, we will update this Privacy Policy as appropriate.
7. Cookies and Similar Technologies
The Fairway Fiber website does not currently use cookies for advertising or behavioral tracking.
Our website or third-party services used to operate the website may use cookies or similar technologies when necessary for website functionality, security, or other legitimate operational purposes.
If our use of cookies or similar technologies changes materially, we will update this Privacy Policy and provide any disclosures or controls required by applicable law.
8. Third-Party Services and Websites
Our website may use third-party services to host the website, process forms, provide analytics, provide security, or otherwise support website functionality.
Those third parties may process information according to their own privacy policies and terms.
Our website may also contain links to websites operated by third parties. Fairway Fiber is not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of third-party websites you visit.
9. Data Security
Fairway Fiber takes reasonable measures designed to protect information we collect against unauthorized access, use, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
We also seek to limit the personal information we collect and retain to information reasonably necessary for our business purposes.
10. Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide or facilitate services, maintain appropriate business records, resolve disputes, comply with legal obligations, and otherwise operate our business.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
11. Children’s Privacy
The Fairway Fiber website is intended for a general audience and is not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through this website.
12. Your Privacy Choices
You may choose not to provide personal information through our website. However, certain information may be necessary for us to respond to an inquiry or determine available services.
You may also contact Fairway Fiber to:
- Ask questions about how we handle your information.
- Request access to or correction of certain personal information we maintain about you, subject to applicable law.
- Request that we stop contacting you for marketing or follow-up purposes.
- Request that we stop sending text messages, subject to applicable law and any limitations relating to communications that are not marketing communications.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or how Fairway Fiber handles your information, please contact us:
Fairway Fiber, LLC
11 Wood Lily Ln
Fairport, NY 14450
Email: info@fairwayfiber.com
Phone: 844-696-9300